Legal & Compliance

Privacy Policy

Raqib — Hajj Management App

1. Purpose

This Privacy Policy explains how Raqib (the "App"), a Hajj Management application developed and operated by the Ghana Hajj Board, collects, processes, stores, and protects information. The application is designed for use by authorized staff and accredited agencies responsible for managing pilgrimage operations and related services.

2. Information We Collect

The system may collect and process operational and personal information required to manage pilgrimage activities. This may include:

  • Pilgrim identification and registration details
  • Contact information and emergency contacts
  • Passport and travel documentation
  • Flight, accommodation, and logistics information
  • Medical or special assistance requirements (when applicable)
  • System activity logs and usage data for security and auditing

3. How Information Is Used

Information collected through the system is used strictly for operational purposes related to the planning and administration of Hajj activities. These purposes include:

  • Pilgrim registration and verification
  • Travel coordination and logistics management
  • Accommodation and transportation planning
  • Communication with pilgrims and agencies
  • Reporting, compliance, and administrative oversight
  • System security monitoring and operational improvements

4. Authorized Access

Access to this application is restricted to authorized personnel only. Users are responsible for safeguarding login credentials and ensuring that access to pilgrim information is used solely for legitimate operational duties. Unauthorized use, disclosure, or misuse of data is strictly prohibited and may result in disciplinary or legal action.

5. Data Sharing

Information may be shared with authorized stakeholders involved in Hajj operations, including government agencies, regulatory authorities, airlines, accommodation providers, and accredited Hajj service partners when required for operational coordination or legal compliance. Personal information is not sold or used for unrelated commercial purposes.

6. Data Security

The system employs appropriate technical and administrative safeguards to protect data against unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, audit logging, secure authentication, and system monitoring.

7. Data Retention

Information is retained only for as long as necessary to support pilgrimage operations, regulatory requirements, auditing obligations, and historical record-keeping. Data may be archived or securely removed in accordance with applicable administrative policies.

8. User Responsibilities

Staff and agency users of this application must ensure that personal data accessed through the system is handled responsibly and in accordance with applicable privacy regulations and organizational policies. Users must not export, share, or disclose data outside authorized processes.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Continued use of the system constitutes acceptance of any updates.

10. Contact

For questions regarding this Privacy Policy or data protection practices for the Raqib app, please contact the system administrators or the Ghana Hajj Board.